Privacy Policy
Last Updated: June 2026
Dibac Inc. (“Dibac,””Dibac Home Support”, “we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information in compliance with PIPEDA (Personal Information Protection and Electronic Documents Act) and Ontario’s Temporary Help Agency regulations.
1. Information We Collect
We collect personal information only when necessary to provide care or staffing services. This may include:
From Clients
Name, address, phone number, email
Care needs and service preferences
Emergency contact information
Billing information
Relevant health or mobility details (non‑medical)
From Caregivers/Applicants
Name, contact information
Resume, credentials, certifications
Background check results
Work availability and preferences
We do not collect unnecessary or unrelated information.
2. How We Use Personal Information
We use personal information to:
Provide care or staffing services
Match caregivers with clients
Communicate with clients and staff
Process payments and billing
Maintain safety, compliance, and employment records
Improve service quality
We do not use personal information for unrelated purposes without consent.
3. Consent
By using our website or services, you consent to the collection and use of your information as described in this policy. You may withdraw consent at any time, subject to legal or contractual limitations.
4. How We Store & Protect Information
We use secure systems and administrative safeguards to protect personal information from:
Loss
Theft
Unauthorized access
Disclosure
Modification
Only authorized staff have access to personal information.
5. Sharing of Information
We do not sell or trade personal information. We may share information only with:
Caregivers assigned to your service
Payment processors
Regulatory bodies (if legally required)
Emergency responders (if safety is at risk)
All sharing is limited to what is necessary.
6. Your Rights
You have the right to:
Access your personal information
Request corrections
Withdraw consent
Request deletion (where legally permitted)
Ask how your information is used
We respond to all requests within a reasonable timeframe.
7. Cookies & Website Data
Our website may use cookies to:
Improve user experience
Analyze website traffic
Support functionality
You may disable cookies in your browser settings.
8. Third‑Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of third‑party websites.
9. Data Retention
We retain personal information only as long as necessary to:
Provide services
Meet legal requirements
Maintain employment or billing records
When no longer needed, information is securely destroyed.
10. Updates to This Policy
We may update this Privacy Policy at any time. Changes take effect upon posting.
11. Contact Information
For questions or privacy requests:
Dibac Home Support
📞 519‑707‑1647