Meet Our Home Care Team in Waterloo, ON
Dibac Home Support is a THA-licensed home care agency serving Kitchener, Waterloo, Cambridge, Guelph and the surrounding communities. Every caregiver, Personal Support Worker and Registered Early Childhood Educator is trained, background-checked and directly employed rather than contracted, which is the reason families choose an agency over a private arrangement. Contact the care team for a free consultation.
Our Story
Dibac Home Support began with a simple but powerful belief: that care should feel personal, professional, and dependable. Our founder, Ife Awosemusi, spent years working in business operations and consulting, helping organizations build structure and accountability. But when she looked at Ontario’s care industry, she saw something missing: families and facilities were struggling to find caregivers they could truly rely on.
Ife’s inspiration came from watching loved ones navigate the challenges of finding trustworthy support for aging parents and new mothers. She saw how inconsistent care and unvetted providers left families anxious and facilities understaffed. That experience sparked her mission — to build a care agency that treats reliability as a promise, not a possibility.
With that vision, she founded Dibac Home Support in Kitchener–Waterloo–Cambridge, combining her operational expertise with a deep respect for the human side of care. Today, Dibac stands for professional accountability, cultural awareness, and compassion in action, a staffing agency that takes full responsibility for every caregiver it employs and every client it serves.
About Us
-
To provide reliable, professionally managed care staffing to healthcare facilities and families across Waterloo Region — recruiting and training excellent caregivers, deploying them with accountability and consistency, and helping solve the staffing crisis our clients face every day.
-
To become Waterloo Region’s most trusted home support staffing partner, known for the calibre of our caregivers, the rigour of our operations, and the cultural literacy we bring to every home and facility we serve.
-
Professional Accountability: We take full responsibility for every caregiver under our name. Families and facilities work with one accountable partner, not a marketplace.
Dignity: Every client is treated as a person first. Independence, choice, and identity are always respected.
Reliability: We show up prepared and on time. If a caregiver cannot work, Dibac — not the client — solves the problem.
Cultural Awareness: We recruit from and serve Waterloo Region’s diverse communities, honouring each client’s language, traditions, and household values.
Excellence: Hiring, training, and service delivery are held to documented standards and continuously improved.
Family‑Centered Care: When we serve a family, we serve the whole household — not just one individual within it.
Integrity: Transparent pricing, honest communication, and ethical employment practices in every interaction.
A Licensed Agency, Not a Matching Platform
Dibac operates under the Temporary Help Agency framework, Licence ID THA-0000017213. That licence carries obligations about how workers are employed and treated, and it is the clearest line between an agency that stands behind its staff and a platform that simply connects two strangers and takes a fee.
Who Provides the Care
Our team is made up of caregivers, Personal Support Workers and Registered Early Childhood Educators, each trained and background-checked before placement. They are employed by Dibac, which means we are responsible for their screening, their training and their conduct in your home — not a subcontractor and not the caregiver alone.
What We Provide
Home care services — personal care, mobility support, meal preparation and companionship
Household management — housekeeping, laundry, errands and organization
In-home childcare — full or part-day care from Registered Early Childhood Educators
Postpartum support — overnight newborn care and fourth-trimester help
Facility staffing — PSWs, RECEs and support staff for care homes, daycares and hospitals
How We Work
Care is built around continuity. Families see familiar faces rather than a rotation, caregivers are matched to a household's language and cultural background where that matters, and communication stays responsive. Scheduling runs around the clock, including overnights and weekends. Where a match is not working, we change it rather than asking the family to manage around it.
Why the Employment Model Matters
Home care sits in someone's home, often with a person who is vulnerable, frequently when no family member is present. The question of who is responsible for the person doing that work is not administrative detail — it is the whole basis of trust. Agencies that contract the work out have arranged things so that nobody is. We employ our caregivers so that we are.
Where We Serve
Dibac serves Kitchener, Waterloo, Cambridge and Guelph, and now reaches the surrounding townships and villages: Elmira, St. Jacobs, Wellesley, Wilmot Township, Ayr and Breslau across Waterloo Region, and Fergus, Elora, Rockwood and Puslinch in Wellington County. Smaller communities are often the least well served by larger agencies, which is precisely why the coverage now extends to them rather than stopping at the edge of the cities.
Start With a Free Consultation
Every arrangement begins with a conversation about what the household actually needs — the hours, the tasks, the personality that would suit, and what the family is trying to make easier. There is no charge for that conversation and no obligation attached to it.
Call 519-707-1647, email info@dibachomesupport.ca, or contact the team. Caregivers interested in joining us can see current openings on the careers page.
Frequently Asked Questions
-
Dibac is a THA‑licensed staffing agency, which means every caregiver we send is a direct employee, not a contractor. We handle recruiting, training, scheduling, payroll, and compliance, giving clients a single accountable partner. Families and facilities choose Dibac because we prioritize reliability, professionalism, cultural awareness, and consistent care, backed by structured operations and real accountability.
-
Quality starts with our hiring process: background checks, reference verification, credential review, and sector‑specific training. Once hired, caregivers receive:
Clear standards and expectations
Ongoing supervision and check‑ins
Support from our scheduling and operations team
Immediate replacement coverage if a caregiver is unavailable This ensures clients receive dependable, consistent care: every shift, every day.
-
Most placements are completed same‑day or within 24 hours, depending on the role and location. Because Dibac manages its own employee pool, we can respond quickly to urgent needs, last‑minute cancellations, hospital discharges, and facility staffing shortages. Our priority is fast, safe, and appropriate matching, without compromising quality.
-
The process is simple and guided:
Initial conversation to understand your care or staffing needs
Assessment of preferences, schedule, and required support
Matching with a qualified caregiver or staff member
Service confirmation with clear rates, expectations, and next steps
Ongoing support from our operations team throughout the service Clients appreciate that Dibac handles everything: scheduling, replacements, communication, and quality control.
-
Dibac uses transparent, all‑inclusive rates based on the level of care required, the caregiver’s qualifications, and the length or frequency of service. Because all Dibac caregivers are employees, our rates include payroll, insurance, scheduling, training, and compliance — giving clients a single accountable partner with no hidden fees.
Before any service begins, we provide a clear rate breakdown and confirm the schedule so clients know exactly what to expect. Rates may vary for specialized care, urgent requests, or facility staffing, but every quote is customized to ensure fairness, quality, and the right match for your needs.
-
Yes. Dibac is committed to culturally aware, family‑centered care. We do our best to match caregivers based on:
Language
Cultural background
Personality fit
Experience with specific household or care needs This approach helps clients feel understood, respected, and comfortable in their own homes. It’s one of the reasons families consistently choose Dibac.