Our Story
Dibac Home Support began with a simple but powerful belief: that care should feel personal, professional, and dependable. Our founder, Ife Awosemusi, spent years working in business operations and consulting, helping organizations build structure and accountability. But when she looked at Ontario’s care industry, she saw something missing: families and facilities were struggling to find caregivers they could truly rely on.
Ife’s inspiration came from watching loved ones navigate the challenges of finding trustworthy support for aging parents and new mothers. She saw how inconsistent care and unvetted providers left families anxious and facilities understaffed. That experience sparked her mission — to build a care agency that treats reliability as a promise, not a possibility.
With that vision, she founded Dibac Home Support in Kitchener–Waterloo–Cambridge, combining her operational expertise with a deep respect for the human side of care. Today, Dibac stands for professional accountability, cultural awareness, and compassion in action, a staffing agency that takes full responsibility for every caregiver it employs and every client it serves.
About Us
-
To provide reliable, professionally managed care staffing to healthcare facilities and families across Waterloo Region — recruiting and training excellent caregivers, deploying them with accountability and consistency, and helping solve the staffing crisis our clients face every day.
-
To become Waterloo Region’s most trusted home support staffing partner, known for the calibre of our caregivers, the rigour of our operations, and the cultural literacy we bring to every home and facility we serve.
-
Professional Accountability: We take full responsibility for every caregiver under our name. Families and facilities work with one accountable partner, not a marketplace.
Dignity: Every client is treated as a person first. Independence, choice, and identity are always respected.
Reliability: We show up prepared and on time. If a caregiver cannot work, Dibac — not the client — solves the problem.
Cultural Awareness: We recruit from and serve Waterloo Region’s diverse communities, honouring each client’s language, traditions, and household values.
Excellence: Hiring, training, and service delivery are held to documented standards and continuously improved.
Family‑Centered Care: When we serve a family, we serve the whole household — not just one individual within it.
Integrity: Transparent pricing, honest communication, and ethical employment practices in every interaction.
Why Choose Dibac Home Support?
We’re a Licensed Staffing Agency
Every Dibac caregiver is a direct employee, trained and managed under Ontario’s Temporary Help Agency (THA) licence. Families and facilities get peace of mind knowing Dibac handles recruiting, payroll, scheduling, and compliance, not them.
Culturally Aware Care
Waterloo Region is one of Canada’s most diverse communities. Dibac’s caregivers reflect that diversity, offering care that respects language, culture, and family values.
Sector‑Specific Expertise
We recruit and train caregivers for distinct care sectors: Personal Support Workers (PSWs) for seniors and facilities, Registered Early Childhood Educators (RECEs) for childcare, and postpartum caregivers for new mothers. Each role has its own training and credentialing pathway.
Accountability You Can Trust
Families and facilities work with one accountable partner. Dibac manages every shift, every caregiver, every day — ensuring reliability, professionalism, and continuity of care.
Complete Care for Every Home
From senior care and postpartum support to childcare and household management, Dibac provides complete care solutions that help families and facilities thrive.
Frequently Asked Questions
-
Dibac is a THA‑licensed staffing agency, which means every caregiver we send is a direct employee, not a contractor. We handle recruiting, training, scheduling, payroll, and compliance, giving clients a single accountable partner. Families and facilities choose Dibac because we prioritize reliability, professionalism, cultural awareness, and consistent care, backed by structured operations and real accountability.
-
Quality starts with our hiring process: background checks, reference verification, credential review, and sector‑specific training. Once hired, caregivers receive:
Clear standards and expectations
Ongoing supervision and check‑ins
Support from our scheduling and operations team
Immediate replacement coverage if a caregiver is unavailable This ensures clients receive dependable, consistent care: every shift, every day.
-
Most placements are completed same‑day or within 24 hours, depending on the role and location. Because Dibac manages its own employee pool, we can respond quickly to urgent needs, last‑minute cancellations, hospital discharges, and facility staffing shortages. Our priority is fast, safe, and appropriate matching, without compromising quality.
-
The process is simple and guided:
Initial conversation to understand your care or staffing needs
Assessment of preferences, schedule, and required support
Matching with a qualified caregiver or staff member
Service confirmation with clear rates, expectations, and next steps
Ongoing support from our operations team throughout the service Clients appreciate that Dibac handles everything: scheduling, replacements, communication, and quality control.
-
Dibac uses transparent, all‑inclusive rates based on the level of care required, the caregiver’s qualifications, and the length or frequency of service. Because all Dibac caregivers are employees, our rates include payroll, insurance, scheduling, training, and compliance — giving clients a single accountable partner with no hidden fees.
Before any service begins, we provide a clear rate breakdown and confirm the schedule so clients know exactly what to expect. Rates may vary for specialized care, urgent requests, or facility staffing, but every quote is customized to ensure fairness, quality, and the right match for your needs.
-
Yes. Dibac is committed to culturally aware, family‑centered care. We do our best to match caregivers based on:
Language
Cultural background
Personality fit
Experience with specific household or care needs This approach helps clients feel understood, respected, and comfortable in their own homes. It’s one of the reasons families consistently choose Dibac.