Terms of Service
Last Updated: June 2026
Welcome to Dibac Inc. (“Dibac,” “Dibac Home Support,”“we,” “our,” “us”). By accessing our website or using our services, you agree to the following Terms of Service. These terms comply with Ontario regulations, including requirements for licensed Temporary Help Agencies (THA), and general Canadian consumer protection standards.
1. Who We Are
Dibac Home Support is a licensed Temporary Help Agency (THA) operating in Ontario. We provide professionally managed caregivers and support staff to:
Families
Seniors
New parents
Childcare centres
Long‑term care and retirement homes
Healthcare and community facilities
All caregivers deployed by Dibac are employees of Dibac, not independent contractors.
2. Acceptance of Terms
By using our website or requesting services, you confirm that you:
Are at least 18 years old
Are legally able to enter into service agreements
Agree to comply with these Terms of Service
If you do not agree, you must discontinue use of our website and services.
3. Website Use
You may use our website for lawful purposes only. You agree not to:
Interfere with website functionality
Attempt unauthorized access to systems or data
Copy or distribute website content without permission
Submit false, misleading, or harmful information
We may restrict access to users who violate these terms.
4. Service Requests & Bookings
When you request care or staffing:
You must provide accurate information
Dibac will determine caregiver placement based on qualifications, safety, and availability
Service is not confirmed until Dibac provides written or verbal confirmation
Rates, schedules, and service details will be provided before care begins
We may decline requests that fall outside our scope or safety standards.
5. Employment Status of Caregivers
All Dibac caregivers are employees of Dibac Home Support. Clients may not:
Hire Dibac employees privately
Offer direct payment or side agreements
Request duties outside the agreed scope or outside caregiver training
Solicitation of Dibac staff may result in service termination and applicable fees.
6. Client Responsibilities
Clients agree to:
Provide a safe, respectful environment
Communicate schedule changes with reasonable notice
Refrain from requesting medical or restricted procedures
Follow Dibac’s cancellation and payment policies
Dibac may withdraw services if safety concerns arise.
7. Payment & Billing
By using our services, you agree to:
Pay all fees associated with care or staffing
Provide accurate billing information
Follow Dibac’s cancellation and rescheduling policies
Late payments may result in service interruption or additional fees.
8. Cancellations & Schedule Changes
Cancellation policies will be provided in your service agreement. Short‑notice cancellations may incur fees.
Dibac may reassign caregivers when necessary due to illness, emergencies, or staffing changes.
9. Privacy & Confidentiality
We protect your personal information in accordance with PIPEDA and Ontario privacy standards. We collect only what is necessary to:
Provide care or staffing
Communicate with clients
Maintain safety and compliance
We do not sell personal information. See our Privacy Policy for full details.
10. No Medical or Nursing Services
Dibac caregivers do not provide:
Medical procedures
Nursing care
Services requiring regulated healthcare credentials
Clients requiring medical services must seek licensed healthcare providers.
11. Intellectual Property
All website content is the property of Dibac Home Support. You may not copy, reproduce, or distribute content without written permission.
12. Limitation of Liability
To the fullest extent permitted by law, Dibac is not liable for:
Damages resulting from misuse of our website
Losses caused by inaccurate information provided by clients
Events outside our reasonable control
Our liability is limited to the amount paid for services rendered.
13. Changes to These Terms
We may update these Terms of Service at any time. Continued use of our website or services indicates acceptance of updated terms.
14. Contact Information
Dibac Home Support
📞 519‑707‑1647