Complete In-Home Support Services in Waterloo, ON
Dibac Home Support provides home care, household management, in-home childcare and postpartum support for households across Kitchener, Waterloo, Cambridge and Guelph, plus facility staffing for long-term care homes, retirement residences and licensed daycares. Caregivers, PSWs and Registered Early Childhood Educators are screened before placement and employed directly by the agency, with scheduling available 24 hours a day. Book a free consultation.
Home Care Services
Home care covers personal care, mobility support, meal preparation and companionship — the daily help that lets someone stay in their own home rather than move. Care is delivered by Personal Support Workers and caregivers, scheduled around what the household actually needs rather than a fixed package.
Our home care services include:
Personal hygiene & bathing assistance
Mobility support & fall‑prevention routines
Meal preparation & hydration reminders
Medication reminders (non‑medical)
Companionship & cognitive engagement
Light housekeeping & household routines
Appointment accompaniment
Our model is built for families who need consistent, culturally aware caregivers who show up prepared, on time, and professionally managed. With Waterloo Region’s rapidly growing senior population and long LTC waitlists, Dibac fills the gap with dependable, high‑quality home support.
Household Management Services
Household management handles housekeeping, laundry, meal preparation, errands and organization. It suits families managing a parent's home from a distance, and households where illness or recovery has made the day-to-day unmanageable.
Services include:
Light housekeeping & tidying
Laundry & linens
Meal preparation
Errands & grocery runs
Home organization
Routine household support
This service is especially valuable for dual‑income households, seniors aging at home, and new parents adjusting to life with a newborn.
In-Home Childcare Services
In-home childcare is provided by Registered Early Childhood Educators, for full or part days and for backup care when a regular arrangement falls through. Care happens in your home, on your child's routine, with a qualified educator rather than a sitter.
Services include:
Full‑day or part‑day in‑home childcare
Support for dual‑income and newcomer families
Developmentally appropriate play & learning
Routine management (meals, naps, transitions)
Homework help & after‑school care
Backup childcare for sick days or emergencies
With Ontario facing a significant RECE shortage, Dibac’s sector‑specific recruiting pipeline ensures families receive qualified, reliable childcare support that reflects their cultural values and household expectations.
Postpartum Support Services
Postpartum support covers overnight newborn care, feeding help and practical support through the fourth trimester. The first months are the hardest and the least supported, and having someone experienced in the house overnight changes what recovery looks like.
Postpartum services include:
Overnight newborn care
Feeding support (bottle prep, burping, soothing)
Light housekeeping & meal prep
Emotional support for new mothers
Newborn routines & sleep‑support guidance
Sibling support for growing families
This service is ideal for newcomer families, dual‑income households, and mothers without local family support. Dibac’s postpartum caregivers bring calm, confidence, and practical help when families need it most.
Facility Support Services
Facility staffing supplies PSWs, RECEs and support staff to long-term care homes, retirement residences, licensed daycares and hospital departments — short-notice cover for a call-in, or ongoing placement into a regular rotation.
We staff:
Long‑term care homes (PSWs, support staff)
Retirement residences (care aides, companions)
Licensed daycares (RECEs, childcare assistants)
Hospitals & clinics (patient support, housekeeping, transport roles)
Why facilities choose Dibac:
THA‑licensed staffing agency (regulatory compliance)
Sector‑specific recruiting pipelines (PSW, ECE, postpartum)
Consistent caregiver continuity (minimum shift commitments)
Full employment responsibility (payroll, WSIB, training, scheduling)
Rapid response for urgent coverage needs
One Agency Behind Every Service
The same standard applies whichever service you use. Every caregiver, PSW and RECE is trained, background-checked and directly employed by Dibac rather than contracted through an app, so one accountable agency stands behind the work and a household using several services deals with a single point of contact.
Available 24/7
We operate 24 hours a day, seven days a week, and confirm most placements within 24 hours. Care needs rarely arrive with notice, so the response has to be quick without cutting the screening.
Which Service Do You Need?
Most families arrive certain they need one thing and find the need is broader. A parent who needs help bathing usually also needs the groceries and the laundry handled. The consultation sorts that out before anything is scheduled, and services combine under one arrangement.
Service Area
Every service above is available across Kitchener, Waterloo, Cambridge and Guelph, and now out into the surrounding townships and villages — Elmira, St. Jacobs, Wellesley, Wilmot Township, Ayr and Breslau in Waterloo Region, and Fergus, Elora, Rockwood and Puslinch in Wellington County. Availability in the smaller communities depends on caregiver coverage in that area, so it is worth asking when you call.
Book a Free Consultation
Nothing is scheduled before a free consultation sorts out the hours, the tasks and the fit. Dibac Home Support is THA-licensed, Licence ID THA-0000017213. Call 519-707-1647, email info@dibachomesupport.ca, or get in touch. Read more about the agency.