Healthcare Facility Staffing Services in Waterloo, ON
Dibac Home Support operates as a THA-licensed facility staffing agency across Waterloo Region, supplying trained PSWs, RECEs and support staff to long-term care homes, retirement residences, licensed daycares and hospital departments. Every worker is background-checked and directly employed rather than contracted, with 24/7 availability and most placements confirmed within 24 hours. Contact the team to discuss coverage.
Directly Employed, Not Contracted
This is the difference that matters to a scheduler. Our staff are employees of Dibac, not independent contractors sourced through an app. That means we carry responsibility for their screening, their training and their conduct on your floor, and you are dealing with one accountable agency rather than a roster of individuals with no shared standard.
Who We Staff
Long-term care homes — PSWs and support staff for scheduled shifts and short-notice gaps
Retirement residences — personal support and household staff for resident care
Licensed daycares — Registered Early Childhood Educators to maintain ratios
Hospital departments — support staff placements where additional coverage is needed
Screened Before They Reach Your Building
Every PSW, RECE and support worker is trained and background-checked before placement. For a licensed home or daycare, staffing is a compliance matter as much as an operational one, and the screening has to be done and documented before someone walks in — not afterward.
Cover Confirmed Within 24 Hours
Short-notice gaps are the reality of running a care facility. A call-in at 6am is a ratio problem by 7am. We operate 24/7 and confirm most placements within 24 hours, which is the difference between adjusting a schedule and scrambling to cover a shift.
Registered Early Childhood Educators for Daycares
Licensed childcare operates under ratio requirements that do not bend. When an RECE is off, the ratio has to be met by someone qualified to meet it. We place RECEs specifically, rather than sending general support staff and leaving the operator to work out whether the ratio holds.
Serving Waterloo Region and Wellington County
We staff facilities throughout Kitchener, Waterloo, Cambridge and Guelph, and out to the smaller centres — Breslau, Elmira, St. Jacobs, Wellesley, Wilmot Township and Ayr in Waterloo Region, plus Fergus, Elora, Rockwood and Puslinch in Wellington County. Township and rural facilities are usually the hardest shifts for an agency to fill, and they are included in the coverage area rather than treated as an exception.
Short-Notice Cover and Ongoing Placement
Two different problems, handled differently. Short-notice cover fills a specific gap — a call-in, a vacation block, a leave that starts sooner than expected. Ongoing placement puts the same worker into the same rotation week after week, which residents and children both do better with. Most facilities use both, and the agreement can carry either.
Arrange Coverage
Dibac Home Support is a THA-licensed agency, Licence ID THA-0000017213. Call 519-707-1647, email info@dibachomesupport.ca, or get in touch to discuss a staffing agreement. Families looking for in-home care instead can start with home care services or the full services list.
Let’s Start the Conversation
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We are here to help 24/7
Phone
519‑707‑1647 Call us for immediate inquiries, urgent staffing needs, or to speak directly with our team.
Service Area
Kitchener • Waterloo • Cambridge • Waterloo Region (surrounding communities)